Frequently Asked

Good questions,
honest answers.

The things members most often ask before joining The El Well. If yours isn't here, a complimentary Meet & Greet with Dr. Maalouf is the best way to cover it in person.

Schedule a complimentary Meet & Greet with Dr. Maalouf to talk through your goals and decide whether Elios is the right fit. Book now.
Not exactly. Elios is a specialty practice focused on weight loss and metabolic health, not full primary care. You'll still need a PCP for sick visits, annual exams, vaccinations, and routine referrals like mammograms. We coordinate directly with your primary doctor and act as a specialty partner on your care team.
Our focus is weight loss and cardiometabolic health, including: obesity, PCOS, MASLD (formerly fatty liver disease), prediabetes and type 2 diabetes, metabolic syndrome, high cholesterol, and high blood pressure.
Directly, by phone, text, or secure message. No call center and no long callback windows. Direct physician access is one of the most valued parts of the membership.
No contract. Stay because the care works for you, not because you're obligated to. You can cancel at any time.
Yes. A No-Commitment Assessment is a thorough first look: a comprehensive initial visit, advanced labs ordered at a location near you, and a follow-up visit to review your labs in depth, with prescriptions if clinically indicated. No membership required. That said, the program is built for long-term change and members see the best outcomes with ongoing follow-up, so if you join within 30 days, that fee is credited toward your first month.
Not at all. The plan is built around you, your labs, and your life. Not a rigid protocol.
Visits happen by secure video from wherever you are in California. Labs are ordered at partner locations near you, and results are reviewed together. Most members never need to step into a traditional clinic.
The price on the Membership page is the total you pay to Elios. Lab work is billed directly by the laboratory, and any prescriptions are paid at your pharmacy. Both are usually eligible for insurance reimbursement, HSA, or FSA accounts. Elios does not bill insurance directly and does not charge any hidden service or processing fees on top of the membership price.
Yes. Your friend gets $50 off their first visit or first month, and when they join Essential, your next month of membership is on us. Just send us a quick note with their name. No codes or forms. It's the kindest way we know to grow the practice.
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